LQH Markets. This policy sets out how we execute client orders, the trading practices we restrict, and the actions we may take when those restrictions are breached. It should be read together with our Client Agreement and Risk Disclaimer, and forms part of the terms governing your account.
Order Execution
LQH Markets acts as the counterparty to all client trades. When you open or close a position, you are trading with us, not directly on an exchange or with another market participant. This is standard practice for CFD brokers and means that we take the other side of your trade.
We derive our pricing from tier-one liquidity providers and apply our own spreads. Prices are provided on a best-efforts basis and may differ from prices available on other platforms or data sources. During periods of low liquidity or high volatility, spreads may widen and execution may be subject to slippage.
All orders are executed electronically through the MetaTrader 5 platform. We do not manually intervene in the execution of individual orders in the ordinary course of business.
Slippage
Slippage occurs when the price at which your order is executed differs from the price at which it was requested. This can happen during periods of market volatility, around news events, or when liquidity is thin. Slippage can be positive (you receive a better price than requested) or negative (you receive a worse price). We do not guarantee execution at the requested price.
Market Openings and Price Gaps
Market prices can gap significantly between a market close and the subsequent reopening, including over weekends and around scheduled market closures. Orders executed at or around a market opening are filled at the prevailing market price, which may differ materially from the last price available before the close. Pending orders, including stop-loss orders, may be executed at the first available price after a gap rather than at the requested level.
Margin and Stop-out Policy
All leveraged positions require margin. Margin requirements vary by instrument and account type and are displayed within the MT5 platform. It is your responsibility to monitor your account at all times while you have open positions, including your margin level, equity, and exposure.
If your margin level falls below the required threshold, your account is in margin call and becomes liable to margin close-out. If your margin level continues to fall and reaches the stop-out threshold applicable to your account type, the platform will automatically close open positions, typically beginning with the largest losing position, until your margin level recovers above that threshold. The margin call and stop-out thresholds applicable to your account are displayed within the MT5 platform.
We may, at our discretion, issue margin call notifications, but we are under no obligation to do so. Margin close-outs are executed automatically at platform level in real time and may occur without prior notice. Any failure or delay in issuing a notification does not invalidate a close-out or give rise to any liability on our part.
Stop-out executions are processed at the prevailing market price. During volatile or illiquid conditions, the executed price may differ from the price at which the stop-out was triggered.
Negative Balance Protection
We operate negative balance protection. If a stop-out or adverse market movement results in your account balance falling below zero, we will adjust the balance to zero. You will not be required to pay amounts beyond your deposited funds in respect of ordinary market-driven trading losses.
This protection applies to accounts operated in good faith. It does not apply to (a) adjustments arising from the restricted trading practices described in Section 3 of this policy, or (b) circumstances where we determine the protection is being abused, including hedged or coordinated exposure across multiple accounts or profiles designed to exploit it, in which case we reserve the right to reinstate and recover negative balances. Negative balance protection does not reduce the risks of leveraged trading, and you remain responsible for managing your positions.
Restricted Trading Practices
We monitor all trading activity to maintain a fair and sustainable trading environment. The following practices are prohibited and may result in account restriction, profit removal, or termination of the trading relationship.
Latency Arbitrage
Latency arbitrage exploits delays between our price feed and prices available on other platforms or data sources. This includes but is not limited to using software or systems designed to detect and trade on price discrepancies that exist for fractions of a second. We actively monitor for latency arbitrage patterns and may restrict accounts engaged in this activity without prior notice.
High-Frequency and Automated Trading Abuse
We permit the use of Expert Advisors (EAs) and automated trading strategies on our platform. However, we reserve the right to restrict or terminate accounts that use automated systems designed to exploit platform infrastructure, generate excessive server load, or engage in strategies that would not be viable in a genuine market environment.
Bonus and Promotion Abuse
Where deposit bonuses or promotional credits are offered, they are intended to support genuine trading activity. Opening and closing positions solely to meet bonus wagering requirements, hedging bonus positions across accounts, or any other activity designed to convert bonus funds into withdrawable cash without genuine market risk is prohibited.
We reserve the right to void bonuses, reverse profits derived from bonus abuse, and restrict accounts where such activity is detected.
Hedging Across Accounts
Opening opposing positions on the same instrument across multiple accounts (whether held by the same individual or by connected parties) for the purpose of locking in a risk-free outcome is prohibited.
Toxic Order Flow
We reserve the right to restrict or close accounts that consistently generate order flow patterns that are not commercially viable for us to service. This may include, but is not limited to, systematic exploitation of pricing inefficiencies, coordinated trading across multiple accounts, or patterns that indicate the use of insider or advance knowledge of market-moving events.
How We Detect and Respond
We use automated monitoring systems to detect trading patterns that fall within the categories described above. Our systems analyse trade duration, frequency, timing relative to price feed updates, profit patterns, and correlation between accounts.
Where our systems flag potential policy violations, we may take one or more of the following actions:
Place the account under review and temporarily suspend trading or withdrawal privileges
Request an explanation from the account holder
Void or reverse profits generated through prohibited activity
Remove bonus or promotional credits
Permanently restrict or close the account
Report activity to relevant authorities where required by law
We will endeavour to notify affected clients of any action taken and provide an explanation. However, we are not obligated to disclose the specific detection methods or thresholds used in our monitoring systems.
Trade Qualification
For the purposes of meeting trading volume requirements associated with bonuses, promotions, or loyalty programmes, trades must satisfy minimum criteria, including minimum duration and minimum market movement requirements, as set out in the terms of the applicable promotion. Trades that do not meet these criteria may not count toward promotional requirements. We reserve the right to adjust these criteria at any time.
Questions and Complaints
If you believe an action has been taken against your account in error, or if you have questions about this policy, please contact our compliance team at [email protected]. We aim to respond to all queries within two business days.
This policy may be updated from time to time. The current version will always be available on our website. Last updated: July 2026.
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